FAQs

Below are the answers to some of the most commonly asked questions about our music services*:

Before you subscribe:

Current subscribers:


Q. What are the edits like on PrimeCuts?

A. With PrimeCuts you'll receive at least the same edits that radio stations are playing. We do realize we have many DJs and venues using PrimeCuts who are looking for the cleanest versions of songs possible. So, in some cases, we will clean up a song even further if we deem it necessary. We won't service a song on PrimeCuts that has one of the "seven dirty words", GD or the N word. However, we make no claims that all songs will be appropriate for all audiences, it's up to you to use your discretion


Q. What are my payment options?

A. We accept Visa, Mastercard, American Express, check, money order or PayPal. If paying monthly by a credit card we require 2 months upfront (first & last month). Around the first of every month we’ll charge your credit card if you choose monthly billing. If you choose annual billing, your card will be charged for 12 months up front. If you choose to pay via check or money order we require the year paid in full up front. Also, if you pay yearly for PrimeCuts Weekly or VidDisc you will save 10% off your monthly price.

If you would like to pay with PayPal, we require that you pay on an annual basis. Here are instructions for how to pay with PayPal:

1.) Go to https://www.paypal.com
2.) Click on "Business" Tab
3.) Click on "Send Money" Window
4.) On the Right side you will enter in the following fields

TO: This email address is being protected from spambots. You need JavaScript enabled to view it.
FROM: XXX
AMOUNT: $$$

5.) Once completed all fields click "Continue"
6.) If you DO NOT already have a PayPal account it will ask for additional information (This is where you will enter the Credit Card Information)
*If you have a PayPal account you may login at this time on the right hand side of the page

7.) Please provide the following information in the Message to recipients section:

Customer Name as it appears on your contract or invoice
Contract #
Invoice #

(If you are a new subscriber, include that in the message area)

8.) Review the request and confirm the payment


Q. How much are your services?

A. Check out our subscription form & prices page for all available options and the form to get your subscription started today!


Q. When are the CDs shipped?

A. Here are the ship schedules for our series:

  • PrimeCuts: Every Thursday (except holidays)
  • PrimeCuts Monthly: By the 7th of every month
  • PrimeCuts Latin: Every other Monday (except holidays)
  • PrimeCuts Smooth Jazz: Whenever the disc is filled. Usually about every 8 weeks.

Q. Do PrimeCuts CDs support CD Text?

A. Yes, PrimeCuts audio CDs are embedded with CD Text. If you have a CD player that supports CD Text, information about the song should show up on your display. Also, if you're a digital DJ and your ripping program supports CD Text it should import that data so you don't have to type it.


Q. What is the difference between HitDisc & PrimeCuts?

A . The biggest difference is when the songs are added to each disc. The A, B, and C series of HitDisc are designed for radio stations who need to get on new music fast—before they’re a hit. As such, we "add" new music to those discs the very week the songs are released by the labels. In most cases this is two to three weeks before the songs appear on any chart...and, in some cases, there are songs that never appear on any chart. Also, HitDisc usually contain the versions of the songs released by the labels meaning the edits may not be suitable for young audiences.

PrimeCuts focuses on songs that are charting Top 30 or are destined for the Top 30 charts. In most cases, only two or three new songs enter the chart for a particular format each week. As such, we are able to cover adds to the AC/Hot AC, CHR, Urban, Alternative, Rock, and Country charts all on one disc.


Q. I’m not a DJ or radio station but I really want to get new music fast. Can I subscribe to your service?

A. Our music services are for promotional use only, which means you must either be a DJ, radio station (terrestrial or internet) or venue that has an ASCAP/BMI license. Our services are not available to the general public. If you have any questions about whether or not you qualify please contact the music rep for your state.


 Q. Who should I contact when…

A. If you need to change your address, update your credit card, or didn't receive a CD, contact customer service.

If you have questions about our subscriptions, changing which services you get, or have any technical questions, please contact your account rep.

You can contact customer service and your account rep by using our online contact form.


Q. I haven't received my disc by the day I normally do... what should I do?

A. We ask that you wait 7 mailing days from the date we ship before we send you another disc. Since we ship PrimeCuts every Thursday we ask that you wait until the following Friday before asking that we send you another copy. If after 7 days you still don’t have it please contact customer service.


Q. How do I change my credit card on file?

A. We have a secure server to update your credit card on file with us. Please visit our credit card update page for more information on how to request a link to be sent to update your card.


Q. I’m not familiar with some of the genres I see on my discs. What are AC, CHR & AAA?

A. AC stands for Adult Contemporary and includes artists like Sarah McLachlan, Michael Bolton, Celine Dion and Phil Collins.

CHR stands for Contemporary Hit Radio and includes artists like Britney Spears, Kelly Clarkson, Black Eyed Peas and Madonna.

AAA is Adult Album Alternative and includes artists such as Ryan Adams, Shins & Black Keys.


Q. What does all the information on the CD insert mean?

A. Here’s what it looks like on the insert and what everything stands for:

When The Sun Goes Down
[Single Edit]
Kenny Chesney and Uncle Kracker
:16/3:30/C/106

When The Sun Goes DownSong Title
[Single Edit]Version
Kenny Chesney and Uncle KrackerArtist(s)
:16Intro or Post Time (this is the time after the music has started but before the artist starts singing)
3:30Length of the song
CType of ending (C= Cold; F= Fade)
106BPM (Beats Per Minute)


Q. How do I find out when a particular song was on PrimeCuts or another PrimeCuts series?

A. You can search for songs, artists or individual CDs with our SongSearch tool.

One thing to remember when searching is less is more. If you’re looking for a song and you’re not sure of the exact title just put in the first word or two. When searching by disc, here are examples of how you would search for our different series:

  • PrimeCuts: Check the box for HitDisc. Type the number of the disc you’re looking for and hit search. For example, HP200625. Discs released before Jan. 1 2006: type the number of the disc you’re looking for followed by the letters PC. For example, 641PC.
  • PrimeCuts Monthly: Check the box for HitDisc. Type the number of the disc you’re looking for and hit search. For example, PM0509 would be the PrimeCuts Monthly CD from May '09.
  • PrimeCuts Smooth Jazz: Check the box for HitDisc. Type the number of the disc you’re looking for followed by the letter S. For example, 015S.
  • PrimeCuts Latin: Check the box for HitDisc. Type the number of the disc you’re looking for followed by the letter T. For example, 028T.

Q. How do I rip your CDs to my hard drive?

A. Our CDs can be ripped just like any other audio CD. You can use any CD ripper (like CDex) and any CD-ROM/DVD-ROM drive.


Q. When I put your CD in my computer to rip it I have to type in all the song titles and artists...why?

A. We've been putting CD-Text on our discs since June '05 so you don't have type all that data in for every CD. CD-Text embeds the data on the CD so the song titles & artists automatically come up when you're ripping your CDs. However, you need to use a program that can access CD-Text and a CD-ROM that can read it. iTunes, Windows Media Player and other general music/media programs don't read CD-Text. Here are a few programs you can use that will read CD-Text:

- CDex (free): http://sourceforge.net/projects/cdexos/

- EAC (free): http://www.exactaudiocopy.de

- Easy CD Extractor: http://www.poikosoft.com


Q. Why don't you submit your CDs to CDDB, FreeDB or other online music databases?

A.At one time we did. However subscribers would find the data we submitted right alongside user entered data. Since there was no way to tell them apart, our subscribers would click on the other entries and then contact us saying there were errors with the data. The solution was for us to not upload data and start putting CD-Text on our CDs. That way, every user would have accurate data when putting their CDs in their computer, without needing to access the internet. See the question directly above this one ("When I put your CD in my computer I have to type in all the song titles and artists...why?") to find out how to utilize CD-Text when ripping your CDs.


Q. I'm trying to rip with Audiograbber using the CD-Text data on the CD but not all the information is showing up--why is that?

A. There's a bug with Audiograbber that it only populates the song title information into the main screen from the CD-Text. Since Audiograbber hasn't been updated in years and probably will never be updated, you really have 2 choices: stick with Audiograbber and type in the artist for every issue or switch to one of the programs we recommend that handles the CD-Text properly.


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* Questions and answers based on domestic subscribers.

*All copyright and related rights are reserved by applicable recording labels and artists. For broadcast or promotional use only. Duplication and/or resale prohibited.

Client Testimonials

"As a long time subscriber to TM Century and all the way thru TM Studios - it just gets better. Thanks for staying ahead of the competition and keeping the hot product in our hands every week!"

Daniel Blevins
CSC Special Events & Creative Services
Cincinnati, OH